Whose personal data do We process? We may process personal data relating to You if: * You are a user of the Site. * You are a customer. * You use our products. * You are someone to whom We want to advertise or market our products.
Information We May Collect From You
We may collect and process the following information about You:
* Information (such as Your name, email address, billing address, delivery address, telephone number, product selections, payment type, card expiry number, or log in and password details) that You provide by completing forms on the Site, including if You register as a user of the Site, subscribe to any service, upload or submit any material via the Site, purchase any goods from the Site, request any information, or enter into any competition or promotion We may sponsor; * In connection with an account sign-in facility, Your log-in and password details; * Details of any transactions made by You through the Site; * Internet pages You have visited immediately before coming to the Site or pages You visit immediately after leaving the Site; * Communications You send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content; and * Information from surveys that We may, from time to time, run on the Site for research purposes, if You choose to respond to, or participate in, them.
You are under no obligation to provide any such information. However, if You should choose to withhold requested information, We may not be able to provide You with certain services.
When You visit the Site, We may automatically collect additional information about You, such as the type of internet browser You use, any website from which You have come to the Site and Your IP address (the unique address which identifies Your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use.
We use technology such as "cookies" to collect information and store Your online preferences. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page. A cookie is a simple text file that is issued to Your computer when You visit a website and which stores and sometimes tracks information about Your use of a website. Each cookie is unique to Your browser. It will contain some anonymous information such as a unique identifier, the website name and some digits and numbers. It allows a website to remember things like Your preferences or what's in Your shopping basket.
Although they do identify a user's computer, cookies do not personally identify users, and passwords and credit card information are not stored in cookies.
Cookies are not programs and therefore cannot contain viruses or other malicious software.
We use the following categories of cookies on our Site.
CATEGORY 1: STRICTLY NECESSARY COOKIES These cookies are essential in order to enable You to move around the Site and use its features. Without these cookies, services You have asked for such as remembering Your login details or shopping basket items cannot be provided. These cookies are passed under HTTPS in an encrypted format. This provides the most security when identifying You as a user.
CATEGORY 2: PERFORMANCE COOKIES These cookies collect anonymous information on how people use our Site. For example, We use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where We can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which Your individual identity can be established.
CATEGORY 3: FUNCTIONALITY COOKIES These cookies remember choices You make such as the country/region You visit our Site from, language and search parameters such as size, colour or product line. These can then be used to provide You with an experience more appropriate to Your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track Your browsing activity on other websites.
In addition, these cookies remember that You have visited us before; this means We can identify the number of unique visitors We receive. This allows us to make sure We have enough capacity for the number of users that We get.
CATEGORY 4: TARGETING COOKIES OR ADVERTISING COOKIES These cookies collect information about Your browsing habits in order to make advertising more relevant to You and Your interests. They are also used to limit the number of times You see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites You visit and that information is shared with other parties such as advertisers. For example, We use third party companies such as Google to provide You with more personalised adverts when visiting other websites.
CATEGORY 5: SOCIAL MEDIA COOKIES These cookies allow You to share what You’ve been doing on the Site on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work. We (and other third parties acting on our behalf) may automatically track and collect information about the IP address, domain service, country/region location, time zone, language, the type of computer and web browser You are using and the pages You visit (including by using web beacons and other similar technology). If You access our Site via Your mobile device, We may also collect information about Your mobile provider and Your mobile device. We use this information so that We can administer and improve our system, analyse trends, track users' movements, gather broad demographic information for aggregate use and detect suspicious or fraudulent transactions. If these automated processes reject Your transaction on the basis that it is a suspicious or fraudulent, You may contact us and ask us to reconsider the decision within 21 days of receiving such notification. We are likely to use very similar criteria to review Your transaction in person so there is no guarantee that the decision will be different.
Opt-In And Opt-Out
Most web and mobile device browsers automatically accept cookies but, if You prefer, You can change Your browser to prevent that or to notify You each time a cookie is set.
If You want to delete any cookies that are already on Your computer, please refer to the help and support area on Your internet browser for instructions on how to locate the file or directory that stores cookies.
The information that You provide to process an order, such as email address, mailing address, or telephone number may be used to contact You regarding Your order or to send You service-related updates. By submitting Your mailing address, whether by placing an order or otherwise, You are opting into receiving direct mail marketing from Lola Fenhirst. In order to opt out of receiving direct mail, email firstname.lastname@example.org with subject line, “Unsubscribe from direct mail” and include Your name and the full mailing address in the body of the email.
The email address You submit when placing an order will not be used for marketing purposes unless You opt into receiving email newsletters. You can opt into email newsletters during checkout, when creating an account, or on email collection forms on the Site. You can opt out of, or change Your preferences, for email marketing at any time. With the exception of service-related transactional emails, all email newsletters from us will include links to unsubscribe or change Your email settings.
Uses Made Of Your Information
We will use the information You provide to:
* carry out our obligations arising from any contracts entered into between You and us and to provide You with the information, products and services that You request from us;
* provide You, with information about goods or services We feel may interest You, if You have ticked the relevant box situated on the form on which We collect Your data (the order form or registration form to create an account with the Site) indicating Your consent to receiving marketing material from us;
* verify and carry out financial transactions in relation to payments You make online;
* notify You about changes to our service provided by the Site;
* and ensure in our legitimate interests that content from our Site is presented in the most effective manner for You and for Your computer.
We will use the information We collection about You to:
* administer our Site and Your account with us under our terms and for internal operations, including identifying visitors to the Site, troubleshooting, and, in our legitimate interests, auditing the downloading of data, data analysis (demographic and sales data), testing, research, statistical and survey purposes;
* improve our Site to ensure that content is presented in the most effective manner for You and for Your computer;
* identify visitors to the Site;
* allow You to participate in interactive features of our Site, when You choose to do so;
* support our legitimate efforts to keep our Site safe and secure;
* measure the effectiveness of advertising We serve to You and others, and to deliver relevant advertising to You;
* make suggestions and recommendations to You and other users of our Site about goods or services that may interest You or them in our legitimate interests and subject to Your stated preferences where relevant.
* and send You information We think You may find useful or which You have requested from us, including information about our products and services, provided You have indicated that You do not object to being contacted for these purposes.
Legal Grounds For Our Processing Of Your Personal Data
The basis on which We process Your personal data is as follows:
* Where it is necessary to obtain Your prior consent to the processing concerned in order for us to be allowed to do it, We will obtain and rely on Your consent in relation to the processing concerned.
* Otherwise, We will process Your personal data only where the processing is necessary: - for the performance of a contract to which You are a party or in order to take steps at Your request prior to entering into such a contract; - or compliance with a legal obligation to which We are a subject; or - for the purposes of the legitimate interests pursued by us or another person, provided that this will only be in circumstances in which those legitimate interests are not overridden by Your interests or fundamental rights and freedoms which require protection of personal data.
Your California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal information We share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If You are a California resident and would like a copy of this notice, please submit a written request to the address set forth below. Please allow 30 days for a response.
Protecting the safety of children when they use the Internet is very important to us. If You are under the age of eighteen (18) years, or under the age of majority in Your country/region, please do not send personal information to us or anyone else online, register or proceed with an online purchase and ask an adult to proceed with the required procedures.
The Site may, from time to time, contain links to external sites. If You follow a link to any of these websites, please note that these websites have their own privacy policies and processes and that We do not accept any responsibility or liability for these policies and processes. Please check these policies before You submit any personal data to these websites.
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst We cannot ensure or guarantee that loss, misuse or alteration of information will never occur, We use all reasonable efforts to prevent it.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information You submit via the Site whilst it is in transit over the internet and any such submission is at Your own risk. Once We have received Your information, We will use strict procedures and security features to try to prevent unauthorised access.
It is advisable to close Your browser when You have finished Your user session to help ensure others do not access Your personal information if You use a shared computer or a computer in a public place.
We process personal data only for so long as it is necessary for the purpose(s) for which it was originally collected, after which it will be deleted or archived except to the extent that it is necessary for us to continue to process it for the purpose of compliance with legal obligations to which We are subject or for another legitimate and lawful purpose.
Storage Of Your Information
You have the following rights in relation to personal data relating to You that We process:
* You may request access to the personal data concerned (please see the section on how to access to Your personal data, below). * You may request that any incorrect personal data about You that We are processing be rectified. * In certain circumstances (normally where the personal data has been provided by You and it is no longer necessary for us to continue to process it), You may be entitled to request that We erase the personal data concerned.
* Where We are processing personal data relating to You on the basis of Your prior consent to that processing, You may withdraw Your consent at any time, after which We shall stop the processing concerned. If You do withdraw Your consent here, please note that this may affect our ability to provide You with our goods or services.
* If You have a complaint about any processing of Your personal data being conducted by us, You can contact us or lodge a formal compliant with the Information Commissioner. How to withdraw Your consent to processing
You can withdraw Your consent to any relevant processing of personal data:
Please note that We may be required to ask You for further information in order to confirm Your identity before We provide the information requested.
The Information Commissioner
The data protection supervisory authority in the EU country in which You live or work and can provide further information about Your rights and our obligations in relation to Your personal data, as well as deal with any complaints that You have about our processing of Your personal data.
Changes to this policy
Date Of This Policy
This policy was last updated on November 15, 2022.
Under the California Consumer Privacy Act (“CCPA”), California residents are afforded certain rights regarding the personal information We collect about them. California residents request any of the following:
* The categories of information that We collected.
* The categories of sources from which the information is collected. * The purpose for collecting information. * The categories of third parties to whom We disclosed information, the categories of such information that was disclosed (if applicable), and the purpose for disclosing information. * The specific pieces of information We collected.
You may also request the deletion of information We have collected, as well as the right to opt-out of the sale of Your personal information. Consistent with the California Consumer Protection Act, We will consider and timely process data access and deletion requests. We will not unlawfully discriminate against You for making any such requests. To initiate access or deletion requests, You can contact us at email@example.com.
How We Collection and Share California Residents' Information
Over the last 12 months, personal information We have collected and shared includes the following:
* Category of Information Collected - Identifiers, including Your name, account nickname, IP address, cookie identifiers, mailing address, phone number, email address, date of birth, government-issued forms of identification (like a driver’s license), and email addresses or social media information about Your friends
* Uses. We use this information to: provide, maintain, and improve our Services; perform fraud and credit checks; manage our loyalty programs; fulfil Your orders and deliver products to You; respond to customer inquiries; manage Your online account; personalize Your online experience; and process and deliver promotional offers.
* Sharing. We share this information with service providers who to help us to: provide, maintain, and improve our Services; perform fraud and credit checks; manage our loyalty programs; deliver products to You; respond to customer inquiries; manage Your online account; personalize Your online experience; and process and deliver promotional offers. Category of Information Collected – Personal information as defined by Cal. Civ. Code 1798.80, including Your name, phone number, mailing address, gender (collected from our consumers), and payment card information.
* Sources. We collect this information directly from You.
* Uses. We use this information to: provide, maintain, and improve our Services; perform fraud and credit checks; manage our loyalty programs; deliver products to You; respond to customer inquiries; manage Your online account; better understand our customer audience; personalize Your online experience; and process and deliver promotional offers.
* Sharing. We share this information with service providers who to help us to: provide, maintain, and improve our Services; perform fraud and credit checks; manage our loyalty programs; deliver products to You; respond to customer inquiries; manage Your online account; better understand our customer audience; personalize Your online experience; and process and deliver promotional offers.
Category of Information Collected – Commercial information like information about a transaction, including Your credit or debit card details, spending history on the Website, and order details.
* Sources. Our third-party payment vendors collect this information directly from You on our behalf.
* Uses. We use this information to: process Your transactions and deliver our products to You; manage our loyalty programs; personalize Your online experience; and to perform fraud and credit checks.
* Sharing. We share this information with service providers who help us to: process Your transactions and deliver our products to You; manage our loyalty programs; personalize Your online experience; and to perform fraud and credit checks.
We will also collect information about Your browsing history, Your purchasing preference history, Your shopping cart status, and Your contact history with us (including phone records of our conversations).
* Sources. We collect this information directly from You and from cookies and similar technologies that automatically collect this information from Your device. We also collect this information – such as social graph data – from our select partners.
* Uses. We will share this information with service providers to provide, maintain, and improve our Services, respond to customer inquiries; manage Your online account; personalize Your online experience; and process and deliver promotional offers. To this end, We will append this information to our existing customer account information to better understand customers’ interests and to provide more relevant product recommendations and advertising, to increase our customer’s security when using our Website, and to comply with our legal obligations, such as sanctions laws.
* Sharing. We will share this information with service providers to: provide, maintain, and improve our Services; respond to customer inquiries; manage Your online account; personalize Your online experience; and process and deliver promotional offers. And We will share this information with our advertising partners, which may inform which individuals they help other companies to target with third-party advertising.
Category of Information Collected – Geolocation data, including the location of the device.
* Sources. We automatically collect this information from Your device, depending on Your settings, and We collect location information when You share it directly with us.
* Uses. We use this information to: provide, maintain, and improve our Services; manage Your online account; personalize Your online experience; and process and deliver promotional offers.
* Sharing. We share this information with our service providers who help us to: provide, maintain, and improve our Services; manage Your online account; personalize Your online experience; and process and deliver promotional offers.
Category of Information Collected – Inferences derived from personal information.Sources. We analyse Your behaviour and purchase on our website as well as public or social graph data provided by our partners to determine shopping preferences and improve Your experience.
* Uses. We us this category of information to tailor and improve Your shopping experience on our website. Sharing. We do not share this information.
CALIFORNIA DO NOT TRACK
Our website does not follow the direction of “do not track” or “DNT” settings that are available in some browsers.