Every repair is reviewed on a case-by-case basis. Please contact us as soon as you notice your product being damaged with a picture of the item. Depending on the nature of the damage and who may have been at fault, we will arrange a return for you and carefully assess the product upon receipt.
We will repair your item free of charge if it is a manufacturing or material defect. Please note cracking, plating wear (including rhodium or ruthenium plating), chipping or scratching of stones are not considered as manufacturing defects.
We will not be liable for loss of an item, damage caused by accidents, inappropriate use or wear and tear.